BEST RATE GUARANTEE
Book online with Salviatino Collection Hotels for the best rate guaranteed. If you find a better publicly-available rate anywhere else online, we will match it and discount that rate by a further 10%.
1. Book a room or suite using the Salviatino Collection Hotels websites.
2. If within 24 hours from the booking you find a lower rate for the same hotel, room type, inclusions, stay dates and payment conditions, please email the address below to make your claim. All claims must be made with 24 hours from the original booking.
3. If the lower rate found qualifies for the best rate guarantee, and all other terms and conditions are matched, Salviatino Collection Hotels will match the lower rate and discount that rate by an additional 10%.
To make your claim, email us on: firstname.lastname@example.org
Terms and Conditions:
Salviatino Collection guarantees the best online rate on the Salviatino Collection official hotel websites, for reservations at all Salviatino Collection Hotels, based on the following terms and conditions:
1. Your original reservation must have been through one of the official hotel websites run by Salviatino Collection: www.salviatino.com or www.palazzovictoria.com
2. The lower rate must be found and the claim made within 24 hours of the original booking being made.
3. The Best Online Rate Guarantee only applies to publically available rates, which can be seen and booked without any kind of restriction or membership requirement.
4. The lower rate found must be for exactly the same booking criteria meaning the same hotel, the same room type, same inclusions, the same stay dates and the same rate description. The cancellation policy and all other terms and conditions of the stay must also be identical.
5. Salviatino Collection will verify the lower rate claim and respond within 24 working hours of the claim being made.
6. The rate comparison will be made net of any taxes, gratuities or any other fees associated with the room rate. Rate differences solely due to exchange rate fluctuations and/or differences in currency exchange rates are excluded from the guarantee.
7. When a claim covers a multiple night stay, the rate comparison will be made against the total room cost on Salviatino Collection websites compared to the total room cost on the other website.
8. Salviatino Collection has the sole right to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, Salviatino Collection’s decision is final.