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SPA ETIQUETTE

ARRIVAL TIME

Please check in at Spa Reception at least 15 minutes prior to your scheduled appointment. Arriving late will result in a reduction of treatment time.

CANCELLATION POLICY

Because treatments are reserved especially for you, appointments cancelled with less than 4 hours notice will incur a cancellation fee of 50% of the reserved treatment cost. The full reserved treatment cost will be imposed for a “no-show”.

GIFT CERTIFICATES

Gift Certi cates for spa treatments and retail products are available for purchase.

PAYMENT

Cash and all major credit cards are accepted.

REFUND

Spa treatments are non-refundable, non transferable and non-exchangeable unless otherwise stated.

SPA PROTOCOL

We kindly request that mobile phones be turned to silent mode and that noise be kept to a minimum to allow all guests to enjoy the serenity of the spa. Children under 16 years are not permitted in the spa. Smoking and consumption of alcohol in the spa is not allowed.

SPECIAL CONSIDERATIONS

Before undertaking spa treatments, please consult your health practitioner if you have any medical conditions such as high blood pressure, heart condition or any other medical complication. Guests are asked to complete a health questionnaire. Please advise reception if you have any health issues or concerns.

CONTACT LENSES

We recommend you to remove your contact lenses before your facial treatment. Please bring your own case and solution for lenses.

VALUABLES

Jewelry and valuables may be placed in secured drawers in treatment rooms; however we recommend that no jewelry be worn in the spa. The management accepts no responsibility for the loss of money or valuables brought in to the spa.

ACCIDENTS OR INJURIES

Spa Il Salviatino shall not be liable for any accident or injury su ered by any member or guest.

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